Delivery & Returns
Shipping & Delivery - UK, Europe and Rest of World Countries
- If your order is placed before 3pm it should be processed and dispatched the same day. We cannot amend your order once it has been dispatched. Please check your confirmation email detail carefully.
- UK orders selected for a next day delivery service must be placed before 2pm. The next day delivery service is for the next working day, this does not include Saturday delivery.
- UK orders selected with standard shipping takes 2-3 days to be delivered from dispatch date.
- European and Rest of World countries vary, a guideline for delivery times are detailed at the Checkout page. These orders may be subject to import duties and taxes which are the customer’s responsibility to pay. You may want to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting to pay.
- Occasionally due to situations beyond our control, with third-party courier services some orders may take longer.
- Please Note: We do not ship on Saturday and Sunday.
Our Returns Policy
PLEASE NOTE: You will no longer need to log into your account and generate an RMA number. This is no longer required, so please follow the new instructions on your paper work within your order.
- We hope you are completely satisfied with your Melissa Odabash purchase, however if you do wish to return an item for any reason you may do so up to 28 days from the date of receipt for a refund.
- We offer free returns within the UK. Using our prepaid Royal Mail returns label (just in case you change your mind). If you require a pre-paid returns label please contact us at firstname.lastname@example.org
- If an order is being returned from outside the UK it is the customers responsibility to cover the costs for this unless the return is a result of our error.
- If you are returning items from outside the EU please ensure you mark them as 'British Commercial Returns' to ensure your refund.
- It is imperative for all returns for the customer to obtain proof of postage with a tracking number to ensure a refund. We are not liable for goods not returned to us.
- The item(s) should be returned to us in its original condition & packaging, with all labels intact. In the interest of hygiene, we request you wear underwear when trying on your swimwear.
- We may refuse to refund or exchange your purchase if we receive damaged goods. We will, however, return the damaged goods to you.
- Please make sure goods are securely packaged to avoid damage in transit; it is the customer’s responsibility until the return reaches our warehouse.
Exception: Gift cards are non-returnable and cannot be exchanged for cash. Personalised swimwear is non-returnable.
Unfortunately at this time we are unable to process exchanges, please process a return for the unwanted item(s) and place a separate order for the new items you wish to receive.
- After we have received your returns, you will be notified of this via email.
- Once your returns have been processed, a refund will be issued in the same form of payment that you originally used.
- We aim to process returns the day we receive them, however during busy times it may take a couple of days. Please allow up to 14 days for refunds, depending on your provider for the refunded amount to be visible in your account.
- Once refunded you shall receive a ‘credit memo’ email from us to confirm your refund was processed.
- Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty
- .If an item becomes faulty after a period of time then please contact customer services before returning it. We will either repair or replace the item at our discretion.
To Reference our full Terms & Conditions please click here