Delivery & Returns

 Unfortunately, will no longer be able to ship to Ukraine, Russia or Belarus until further notice.

 

Free delivery available with Beach Club Rewards. Join today and earn 2 points Per €1 Spent.

Extended Christmas Returns:
All orders placed from 01/12/24 can be returned up until 13/01/2025.

EUROPIAN DELIVERY SERVICES:

  • Standard Shipping (€8-€15) 2-5 working days*
  • Express Shipping (€20-€30), 1-2 working days*

    *The cost and timescale will be calculated based on your shipping destination at checkout. Please note that delivery timescales may vary for remote areas.

For specific information prior to checkout please refer to our shipping details page here.

  • All prices shown on eu.odabash.com are excluding VAT.
  • VAT is calculated at checkout as a percentage of the price of the goods.
  • Orders outside of the European Union may be subject to duties and taxes. We have no control over these fees, you may wish to contact your local customs office for current charges before you place your order.

Orders placed before 2pm will be processed and dispatched the same day (excluding weekends).
Please note orders do not dispatch on Saturday or Sunday.


OUR RETURNS POLICY

We hope you are completely satisfied with your Melissa Odabash purchase, however if you do wish to return an item for any reason you may do so up to 14 days from the date of delivery for a refund.

If you return item(s) outside of our returns period, you will no longer be eligible for a refund and instead a credit note will be issued.

The item(s) must be returned in its original condition & packaging, with all labels and hygiene strips intact. In the interest of hygiene, we request you wear underwear when trying on your swimwear.

We cannot accept any returns that do not meet the above requirements.

It is imperative for all returns for the customer to obtain proof of postage with a tracking number to ensure a refund. We are not liable for goods not returned to us.

RETURNS

Please send your return to the following address, via your chosen carrier:

ILG Yusen Logistics C/O Avalon Fashions/Melissa Odabash
Księdza Jerzego Popiełuszki 17
Kąty Wrocławskie
55-080
Poland

Please ensure to obtain a proof of postage receipt for your returns.

  • We currently do not offer free returns for European orders.
  • It is currently the customer’s responsibility to cover the costs for this unless the return is a result of our error.

REFUNDS

Once your returns have been received, you will be notified of this via email. You will be sent a separate email notifying you that your refund has been processed.

We aim to issue refunds within 1-2 days of them being processed, however please allow longer during sale periods.

Your refund will be issued to the same form of payment that you originally used to place your order.

Please allow up to 14 days for refunds, to be visible in your account, depending on your provider.

LATE RETURNS

If you are unable to return your order inside of the 14 day time frame please contact us at shopeu@odabash.com at your earliest convenience.

Returns received outside of the 14 day time frame may be accepted at the discretion of our customer care team, and may only be refunded in the form of an e-gift card. Your e-gift card can only be redeemed online and is valid for one year from the date issued.

RETURN CONDITIONS

The item(s) should be returned to us unworn, in its original condition & packaging, with all labels and hygiene strip intact.

Any swimwear returned without its zip lock swim bag will not qualify for a full refund and you will be deducted €5 per swim bag not returned to us.

Jewellery must be returned unworn in its jewellery pouch, with any tags attached. Please note that Earrings are non-returnable and therefore not eligible for a refund, due to hygiene reasons.

Sandals must be returned in their dust bag. When trying on, please stand on a carpeted surface to protect the soles.

We may refuse to refund your purchase if we receive damaged goods. We will return the damaged goods to you.

Please ensure goods are securely packaged to avoid damage in transit; it is the customer’s responsibility until the return reaches our warehouse.

E-Gift cards are non-returnable and cannot be exchanged for cash.

Personalised items are non-returnable and therefore not eligible for a refund.

Please note any items returned which do not adhere to these conditions will not be eligible for a refund.

FAULTY ITEMS

Items are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase.

Items that become damaged as a result of wear and tear are not considered to be faulty.

If an item becomes faulty after a period, please contact customer care team before returning it. We would be more than happy to assist you on finding a solution.

To Reference our full Terms & Conditions please click here