Delivery & Returns

As you are probably aware, the armed conflict in Ukraine has suddenly escalated. Unfortunately, due to carriers withdrawing their services and the uncertain situation on the ground, unfortunately will no longer be able to support deliveries to customers in Ukraine until further notice.Following the escalation of sanctions against Russia over the weekend and the continued seriousness of the armed conflict in Ukraine, we will no longer be able to ship to Russia or Belarus. This is applied with immediate effect.

 

Shipping & Delivery - Europe 

  • If your order is placed before 2pm it should be processed and dispatched the same day. We cannot amend your order once it has been dispatched. Please check your confirmation email detail carefully.
  • Delivery times for European countries vary, a guideline can be found at the Checkout page. 
  • Orders placed from outside the European Union are subject to import duties and taxes , which are the customer’s responsibility to pay. 
  • All prices shown on the eu.odabash.com are Excluding VAT (EX-VAT).  VAT is calculated at checkout as a percentage of the price of the goods.
  • Occasionally due to situations beyond our control, with third-party courier services some orders may take longer.
  • Please Note: We do not ship or deliver on Saturdays and Sundays. 
  • More details on shipping costs and timescales can be found here.

Our Returns Policy

  • We hope you are completely satisfied with your Melissa Odabash purchase, however if you do wish to return an item for any reason you may do so up to 28 days from the date of receipt for a refund.
  • It is currently the customer’s responsibility to cover the costs for this unless the return is a result of our error.  
  • It is imperative for all returns for the customer to obtain proof of postage with a tracking number to ensure a refund. We are not liable for goods not returned to us. 
For all orders placed on and after 01/12/2021 returns:
  • ILG, Księdza Jerzego Popiełuszki 17, Kąty Wrocławskie, 55-080, Poland
  • It is currently the customer’s responsibility to cover the costs for this unless the return is a result of our error.  
  • It is imperative for all returns for the customer to obtain proof of postage with a tracking number to ensure a refund. We are not liable for goods not returned to us. 
  • If you are unable to return your order inside of the 28 day time frame please contact us at shopEU@odabash.com

    Late Returns

    • Any returns received outside of the 28 day time frame may be accepted at the discretion of our Customer Service team, and may only be refunded in the form of a gift card.
    • Your Gift Card can only be redeemed online and is valid for up to a year after it is issued to you, after which it will expire.

    Return Conditions

    The item(s) should be returned to us in its original condition & packaging, with all labels intact. Please note any items returned which do not adhere to these conditions will be deemed as faulty. 
    • We may refuse to refund or exchange your purchase if we receive damaged goods. We will, however, return the damaged goods to you.
    • Please make sure goods are securely packaged to avoid damage in transit; it is the customer’s responsibility until the return reaches our warehouse.
        Swimwear
        • All swimwear must be returned unworn, in its zip lock swim bag, with its hygiene strip intact to guarantee a full refund.
        • In the interest of hygiene, we request you wear underwear when trying on your swimwear. 
        • Any swimwear returned without its zip lock swim bag will not qualify for a full refund and you will be deducted £5 per swim bag not returned to us.

        Beachwear
        • All beachwear must be returned in its original condition, unworn with its labels attached.

        Flip Flops
        • Please return all footwear items in their dust bag. When trying on, please stand on a carpeted surface to protect the soles.

        Jewellery
        • Jewellery must be returned unworn in its jewellery pouch, with any tags attached. Please note that Earrings are non-refundable due to hygiene reasons.
        Please note that items returned to us that do not adhere to the above conditions are considered damaged.

        Personalised Items
        • Any personalised products purchased from our website cannot be returned for a refund or exchange.

        E-Gift Cards
        • E-Gift Cards are non-returnable and cannot be exchanged for cash.
        • E-Gift Cards are delivered by email and can only be redeemed online.

          Exchanges

          • Unfortunately at this time we are unable to process exchanges, please process a return for the unwanted item(s) and place a separate order for the new items you wish to receive.

          Refunds

          • You will be notified via email once your returns have been received.
          • You will be notified via a second email once your returns have been processed and a refund has been issued.
          • A refund will be issued in the same form of payment that you originally used.
          • We aim to refund your order as soon as possible once it has been processed. 
          • Please allow up to 5-10 days for refunds, depending on your provider for the refunded amount to be visible in your account. 
          • Once refunded you shall receive a ‘credit memo’ email from us to confirm your refund was processed.

          Faulty Items

          • Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty
          • .If an item becomes faulty after a period of time then please contact customer services before returning it. We will either repair or replace the item at our discretion.

          To Reference our full Terms & Conditions please click here