FAQ's
WHAT WEBSITE SHOULD I SHOP FROM?
Customer in the UK and Rest of World need to shop from our UK store:
Customers in Europe need to shop from our EU store:
Customers in the USA, Canada, Puerto Rico need to shop from our US store:
If you are not shopping from the correct store you will not be able to select your country as a shipping destination. Please ensure you are on the correct store to be able to place a successful order.
DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?
You no longer need an account to create an order with us.
But if you create an account with our store, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more.
WHAT PAYMENT METHODS DOES MELISSA ODABASH ACCEPT AND IS IT SAFE TO USE MY CREDIT CARD ONLINE?
We accept Visa, MasterCard, American Express, Visa Debit, Visa Delta, Electron and JCB cards.
All payments are processed through a secure checkout system via Shopify Pay and Stripe.
IS MY PACKAGE INSURED AND DO I NEED TO SIGN FOR MY ORDER?
If your order is damaged or gets lost during transit, we are able to raise a claim for you against the courier. Each courier has a different process regarding these matters and this will be outlined on their respective website.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
For a full breakdown of shipping costs and timescales for European countries, please refer to our page here.
WHAT SHOULD I DO IF MY ORDER IS LATE?
Once your order dispatches you will receive an email with tracking, please monitor this. If your order appears to be delayed or if your order is noted as delivered when you are still not in receipt of it please contact the customer care team.
DPD, FedEx, DHL,UPS and Skynet
Orders dispatched to Europe and ROW are delivered via DPD, FedEx, DHL, UPS, Skynet (unless otherwise stated). Once your order has been dispatched you will receive a shipment email containing your tracking information for your order, once this has been activated you will be able to monitor the progress of your orders journey to you.
DPD, FedEx, DHL, UPS and Skynet all have their own procedures (which can differ from country to country) for when a customer is not available to accept delivery. Please visit their respective websites for accurate information.
You are able to track all of your orders placed online using the tracking information in your despatch email. We strongly encourage all of our customers to track their orders, to keep informed about possible delays, delivery attempts or requests of further information from the courier.
CAN I CHANGE OR AMEND MY ORDER ONCE IT HAS BEEN PLACED?
Before your purchases have been prepared for dispatch we can cancel an item, change the size or edit your billing and shipping details.
If you need to make any amendments, please email shopEU@odabash.com with your order number & amendment requirements as soon as possible.
CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN DISPATCHED?
Once your order has been dispatched, we are unable to redirect your delivery to another address. To avoid any delays receiving your order, we suggest that you provide a suitable shipping address for the specified delivery times.
HOW CAN I TRACK MY ORDER?
Once your order has been dispatched, you will receive an email containing your tracking information to track your order. We strongly encourage all of our customers to track their orders, to keep informed about possible delays, delivery attempts or requests of further information from the courier.
HOW DO I RETURN OR EXCHANGE AN ITEM?
You have 14 days to return your items to us for a full refund,if you return item(s) from your order outside of our returns period, you will no longer be eligible for a refund and instead a credit note will be issued. Items should be returned to:
| EU (for orders placed on/after 01/12/21) | |
|---|---|
|
ILG Księdza Jerzego Popiełuszki 17 Kąty Wrocławskie 55-080 Poland |
DO YOU OFFER A REPAIRS SERVICE?
Being such high quality, we expect your Melissa Odabash garments to last for many seasons, however should anything go wrong, we are often able to repair items up to a year after purchase. Contact shopEU@odabash.com for further information.
DOES MELISSA ODABASH HAVE SEASONAL SALES?
The Melissa Odabash sale takes place once a year around the start of August. We also hold a sample sale, once a year in a Central London Location. Details of this can be received by registering with Melissa Odabash Online or following the links to our social media platforms & blog.